Based on the evolution and life cycle of an organization’s web property, we offer a number of services that maximize return on your technology investment. Our team of usability experts will determine whether your site or application is providing its intended users with a rich and engaging experience, as well as gauging the findability of content and whether tasks can be accomplished efficiently. Finally, we look at whether the web property complies with industry standards and adheres to best practices.
We use a number of tools and methodologies that leverage best practices and library sciences to identify improvements that add value to your business.
We have extensive experience in almost every aspect of usability testing, from standards compliance to user interaction optimization. We test:
- Information architecture
- Content placement
- Site search
- Load time
and much more.
We are expert at crafting scripts, test plans, user personae, and use cases and scenarios. We can also partner with external vendors to provide focus group expertise.
What’s the ROI of a Usability Program?
Some of the benefits of completing a usability program include the following:
- Reduced service calls
- Reduced time to complete tasks
- Reduced error rates
- Increased productivity and efficiency
- Improved information findability
- Increased member satisfaction
- Increased time visitors spend on site
- Stronger brand equity
- Reinforced SEO investment
Contact us using the form below to find out more about our user experience consulting services: